FAQs

Below are some of the most usual questions.Can’t find your answer? Contact us here, or through an Instagram DM and we’ll be in touch!  

Candles and Melts

Are your products non toxic?

At Mumenti our products are made with certified non-toxic ingredients, including phthalate-free fragrance oils and natural coconut soy wax.
They’re designed to be gentle and safer for sensory-sensitive spaces.

Where are your products sourced from?

All our products are proudly handmade in our micro studio, here in Wollondilly, Australia. Using locally sourced materials, we’re committed to supporting Australian suppliers.

What are your fragrance options?

So as to not overwhelm you, we offer a thoughtful range of 6 Signature fragrances, which can be found here.
Otherwise, every season or well known holiday, we release limited edition scents to reflect! You will have to check those products individually for more information 🌿

My wax has discoloured - is it still okay?

Yes! Colour changes in wax are natural and can happen due to light exposure or certain fragrance oils including those with a vanilla content, giving off a yellow hue. It won’t affect the scent or performance and is purely a cosmetic change.

How long do your melt cubes last?

Each cube provides approximately 8–12 hours of fragrance, depending on the strength chosen (Softer or Stronger), your warmer, and the room size.

As our stronger wax melts are made with the highest amount of fragrance oil allowed, a rule of thumb we follow is a single cube that uses a four hour tealight every day, can be used for four days.

Are you pet friendly?

While our wax melts are designed for safe use in the home, some fragrance ingredients may be harmful to pets if inhaled in high concentrations or ingested. Always use products in well-ventilated areas and keep them out of reach of pets. If you notice any changes in your pet’s behaviour or health, discontinue use and consult your veterinarian.
We are committed to creating comforting spaces for everyone.
At Mumenti, we now offer a Pet Friendlier Collection ~ a selection of scents that we’ve reviewed thoroughly and chosen because:

• Their Safety Data Sheets (SDS) show lower overall risk to pets when used at safe levels (we use a maximum 8% in wax, and will use maximum 1% in room sprays)
• They are free from ingredients flagged as carcinogenic or reproductively harmful
• We still remind customers to use products in well-ventilated spaces, away from pets, children, and those who need extra support


We understand nothing can be 100% safe, and prefer to be transparent than hide the truth like bigger brands.
For more information, check out our blog here. xx

Packaging

Are you eco friendly?

Being eco friendly is such an important pillar in the foundation for Mumenti. Absolutely all our packaging can be recycled or dissolved, and we highly encouraging reusing our empty candle jars!

What’s your shipping and privacy policy?

Our policies can be found by clicking on the below here:

Privacy Policy

Shipping Policy

Refunds Policy